Customer Paradigm
#8 in Boulder

Jeff Finkelstein at Customer Paradigm helped us out with a vexing problem: our website wasn't sending emails to our clients or to us. That meant that we were missing contact forms - our possible new customers - who were contacting us, but it wasn't going through. And for our customers, they weren't getting confirmation emails, and thought that their orders weren't going through either. It also just started happening all of a sudden, too. I didn't notice anything until I realized we hadn't seen a single contact form through the site for a four days. I just thought that it was a slow time. The hosting company didn't really know. Googling the problem gave me a lot of different ways to go, but most of the stuff is over my head. I'm fairly technical, but I don't want to mess around with my domain's DNS, especially with all of the warnings of how I can ruin things. But after working with them for just 30 minutes, they had diagnosed that the issue was likely due to a reverse DNS issue and lack of an SPF record on the site. Once we were able to find our domain name access (I had to reset the password), they were able to get this fixed. Jeff's team also recommended that we start doing daily testing on the site, too, and helped tell me what to test and what to look for. They do this for some of their clients, too, but I wasn't able to pay them for daily testing, especially when I can have someone on my team do this. But I'm impressed. I'll be back!