M
Michelle Pearl Theresa
Reviewed on : 12 Apr 2018
5
HIGHLY RECOMMEND! KNOWLEDGEABLE, HONEST, RELIABLE, AND EXTREMELY AFFORDABLE EXPERT SERVICE from a small business that goes above and beyond and truly understands the value of excellent customer service!
For quite some time, I could not get the install on a very important OS update to go past 25% without getting an error message. So I stopped into geek squad at Best Buy where I bought my Samsung tablet extremely frustrated and walked out the door an hour later even MORE frustrated. After an hour of "researching" the issue, downloading and re-downloading the software, the geek squad techie advised me I would have to come back to the store another day and specifically speak to one of the Samsung guys to resolve the install issue.
Frustrated and feeling as though I was getting nothing but laziness and run-around from a big box retailer regarding a basic system update, I took my tablet to Computer Sharp where they were able to hook up my tablet to a computer (which Best Buy did not do), diagnose the issue, and resolve the system update issue within one hour!!! Needless to say, I will definitely be taking all my devices back to Computer Sharp in the future. They pride themselves on excellent customer service at an extremely affordable price and I left satisfied and happy knowing that not only was my tablet fixed, but that I also supported an expert, local small business whose goal at the end of the day is customer satisfaction!