Business Consumer Alliance
#1 in Colton

My problem with Direct TV and AT&T after I changed my TV provider from Comcast to Direct TV. I already had an AT&T Android phone for more than a year and I only paid $63.00 a month , $10.00 of that was the payment on the phone from the AT&T store in DuBois, Pa. After I went back to the same AT&T store, I remembered that the girl who waited on me when I bought he phone also handed me her business card for Direct TV. I held on to it for a few months and then went back to that store and told her to explain to me about the cost and savings I could get by switching to Direct TV. She just showed me a chart about the channels I could receive and what they cost, depending on which package I wanted. I chose the 1st package as it was affordable and she guaranteed I'd get the programs I had told her that I watched all the time. She never gave me a contract to read, but gave me a paper to sign. She never told me that I would have to buy two new wireless phones for my house since mine would not work on the system I was on. She never told me that there would be special additional charges to change my phone service and other charges that I would be getting from AT&T and Direct TV. Ever since that day, I couldn't get my home phones to work and after the technician came and changed our TV's to Direct TV, we were not satisfied with the channels that were available to us under the first plan. So much was not available that we always watched , so that is why I decided to complain and report them to the Better Business Bureau and wrote letters directly to the offices of ATT and Direct TV which are not in the same state. I had no idea that they were connected.