ActiveCampaign

Although I tested my Active Campaign email, I did not test it in every email client. As it turned out there was a formatting issue where there were two random instances of [http] appearing in the email. I saw this issue in a email client sold and distributed by a world class company I will refer to this email client as bgemail. I called customer support and was told that this was an bgemail issue. The rep told me that bgemail is archaic. The representative threw bgemail under the bus. Blaming another company for a problem is not a good business practice. Fixing the problem is a good business practice. Of the people who received my email, 11% of them use bgemail. Because of Active Campaign, my organization looks unprofessional to bgemail users. In Active Campaign you cannot view email code. I should also add the the rep sent me an email that had nothing to do with the problem. I know from personal experience that other companies that provide email services don't have these types of issues. Also, Active Campaign only records an "open" when the images in the email are viewed or a link is clicked on. Because of this, I am not getting accurate information on how many opens I actually had.